Support

We’ve Got Your Back

Your IP infrastructure, from network, to servers to cloud applications is the lifeblood of your business. Surveys have shown that businesses, small and large, depend more on their computer systems than any other part of their infrastructure. You know this by watching how progress stops when the “network is down”. RTM is known for providing quick, experienced and effective network support to our clients in order to minimize network outages and down time.

Over the past 20 years in business while providing support to clients throughout eastern New England, RTM has gained a reputation for being extremely responsive and supportive of our clients. Our skills range from desktop computers, to the most complex computing/server systems, and beyond to networking and cloud technologies. At RTM we offer a variety of support services designed to best meet your needs and budget.

These programs include:

Managed Service Agreements (MSA)

• We become either an extension or in some cases your complete IT department handling all user needs as well as design and deployment of new infrastructure solutions

Professional Service Agreements (PSA)

• PSA’s allow our clients to pre-purchase response and repair services in advance for a discount while also benefiting from a guaranteed Service Level Agreement (SLA) for response

Project

• When clients implement new solutions or systems, RTM will define a detailed Scope Of Work (SOW) with clear estimates for costs

Custom Professional Services

• Often clients will require studies, audits and reviews that require our expertise and time but involve no specific equipment

RTM Support services can develop clear objectives and provide competitive prices to meet your needs.